Shipping Policy

Pam Streeter Ceramics ships pottery and texture tools from New Zealand to customers worldwide. The information below explains how orders are processed, shipped, and delivered.

 

Order Processing

Most orders are made to order and typically take 2–3 business days to prepare before dispatch. During busy periods or product launches, processing times may be slightly longer.

You will receive a confirmation email once your order has shipped.

 

Shipping Destinations

We currently ship to:

• New Zealand

• Australia

• Canada

• United States

• Selected international destinations where shipping and customs processes are reliable for small businesses

If your country is not listed at checkout, please get in touch before ordering.

 

Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination

• Parcel weight

• Selected shipping service

All prices are shown in NZD unless otherwise stated.

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Shipping to the United States

Orders shipped to the United States may be subject to import duties, tariffs, and customs processing fees.

For a clear explanation of how US shipping works and what to expect, please see:
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Delivery Timeframes

Estimated delivery times (after dispatch):

• New Zealand: 1–3 business days

• Australia: 5–10 business days

• United States: 7–21 business days

• Other international destinations: Varies by location

Delivery times are estimates only and may be affected by customs processing or local postal delays.

 

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or handling fees charged by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost unless explicitly stated.

 

Questions

If you have questions about shipping, delivery, or your order, please contact:
pamela.streeter@gmail.com